Refund policy

Thank you for choosing one of our customized, unsharpened sword products. To protect the rights and interests of both parties, and in consideration of the specialized craftsmanship and personalized nature of our products, please read the following policy carefully before placing your order.

1. Core Policy: No Returns, Exchanges, or Refunds

All sword products sold by our store are custom-made, unsharpened items intended for craft collection, display, or martial arts use. Because each customized product is made according to your individual requirements—including dimensions, materials, fittings, and engravings—it cannot be resold.

Once an order has been confirmed and has entered production or the shipping process, we do not accept returns, exchanges, or refund requests of any kind. Please carefully review and confirm all customization details before paying a deposit or the full purchase price.

2. Product Characteristics

  • Unsharpened condition: All swords produced by our company strictly comply with applicable regulations and are supplied in an unsharpened condition. They are intended solely for collection, decoration, or lawful martial arts practice.
  • Acceptable variations in handmade products: Our sword products involve extensive hand-forging and assembly. Minor variations in weight, differences in blade-surface patterns, natural variations in wood color, and slight traces of handcraftsmanship are normal characteristics of the production process. They are not considered product defects and may not be used as grounds for requesting a return or exchange or for refusing delivery.

3. Shipping Damage and Order Discrepancies

Every product undergoes a strict quality inspection and is securely packaged to protect it against impact before shipment. To protect your rights and assist us in resolving any problems:

  • Unboxing video: When you receive the parcel, please make a continuous video recording while accepting and opening it.
  • Damage or discrepancy report: If the product sustains serious physical damage during international shipping, or if the product you receive materially differs from your order specifications—for example, if you receive the wrong model—please contact our customer service team within 24 hours of delivery. You must provide a clear, continuous unboxing video and detailed photographs of the damage or discrepancy.

4. Contact Us

If you have any questions about this policy or require assistance during order confirmation, product customization, or the subsequent shipping process, please feel free to contact our customer service team. We will be pleased to provide professional assistance and support.