Shipping policy
Thank you for ordering one of our exclusively customized, unsharpened sword products. To ensure that your carefully commissioned piece can be delivered to you safely and smoothly, please read the following shipping and delivery policy carefully before placing your order.
1. Production and Dispatch Time
Production time: Because our swords are highly customized, handcrafted works, each order must undergo a series of detailed processes, including forging, grinding, polishing, and assembly, after the order has been confirmed and paid for. The standard production time is approximately 30 business days. Orders involving particularly complex craftsmanship or special customization requirements may require additional production time. Our customer service team will contact you in advance if an extension is necessary.
Dispatch arrangements: After your product has been completed and passed our strict internal quality inspection, we will carefully package it and hand it over to our international logistics provider within 5 business days.
2. Shipping Method and Delivery Time
Logistics partner: We work with professional cross-border logistics providers to offer direct shipping from mainland China to Taiwan.
Estimated delivery time: Under normal circumstances, delivery to Taiwan is expected to take approximately 10 business days from the date of dispatch.
Exceptional delays: Delivery may be delayed due to public holidays, severe weather, heightened customs inspections, or other circumstances beyond our reasonable control. We appreciate your patience and understanding in such situations.
3. Taiwan Customs Clearance and EZ WAY Identity Verification
Identity verification requirement: Under Taiwan Customs regulations, recipients of all incoming parcels must complete real-name identity verification. Before or shortly after placing your order, please download and register with the EZ WAY (易利委) app and complete the required identity verification.
Matching recipient information: Please ensure that the recipient’s name and mobile phone number entered when placing your order exactly match the information registered in your EZ WAY account.
Customs-clearance cooperation: When your parcel arrives at Taiwan Customs, please promptly confirm the declaration in the EZ WAY app by selecting “Declaration Matches” (申報相符). If the parcel is detained, returned, or destroyed because the recipient fails to complete the required procedure on time or refuses to provide the necessary customs-clearance information, the buyer will bear full responsibility for all resulting fees and loss of goods.
4. Customs Duties and Taxes
Cross-border shipments entering Taiwan may be inspected by Customs and may be subject to import duties, taxes, or other related charges.
In accordance with standard international trade practices, all customs duties, clearance charges, taxes, and related fees are the sole responsibility of the recipient (buyer) and must be paid in accordance with applicable law. The product price and shipping fee charged by our company do not include customs duties or taxes imposed at the destination.
If a parcel cannot be delivered or is destroyed because the buyer refuses to pay the applicable duties or taxes, our company will not be responsible for the resulting loss, and no refund will be provided.
5. Shipment Tracking and Delivery Inspection
Shipment tracking: After your order has been dispatched, our customer service team will provide you with a tracking number. You may check the latest delivery status through the logistics carrier’s official website or contact our customer service team for assistance.
Delivery inspection: Swords are special, valuable, and relatively heavy parcels. Please make a continuous video recording while accepting and opening the parcel. If the outer packaging is seriously damaged or the product inside is damaged, please contact our customer service team within 24 hours of receipt and provide the complete unboxing video so that we can assist you.
If you have any questions about this shipping policy or would like an update on the status of your order, please feel free to contact our customer service team. We will be pleased to assist you.