Frequently Asked Questions

This section addresses common questions customers have before inquiring about Shen Guang Long swords and accessories. We will continue to update this based on sales team inquiries.

How do I choose the right model?

Both Tai Chi swords and standard competition swords are matched to the user's height. If you are unsure about the correct size, please provide your height and main use case when inquiring, and sales team will recommend the precise model for you. All other products come in fixed standard sizes; it is recommended to choose based on your own situation or your instructor's guidance.

Can I place an order online directly?

The website currently does not support PayPal or online payments. The website is primarily used for brand display, product descriptions, and inquiry handling. Customers can inquire via form, LINE, WhatsApp, or email, and sales team will manually confirm specifications, stock, shipping, and payment methods.

Is delivery available?

Please inquire about delivery to your region. Before providing a formal quote, sales team will confirm the delivery plan, estimated time, and shipping costs based on the product model, quantity, package dimensions, and recipient area.

Is engraving available?

Engraving services are available. The engraving content, number of characters, language, cost, and lead time will be confirmed by sales team based on the product and order details.

Do products include a sword bag, tassel, or gift box?

The included accessories vary by product. Information regarding accessories such as sword bags, tassels, gift boxes, and cleaning cloths is subject to what is displayed on the product page and final confirmation by sales team.

Is it suitable for group orders?

Please inquire about group orders. It is recommended to provide the quantity, use case, estimated delivery time, delivery region, and whether engraving or unified packaging is required. sales team will provide a quote and fulfillment suggestions based on your actual needs.

Why do prices require inquiry?

The final price is affected by the product model, accessories, engraving, purchase quantity, stock, and shipping method. The website primarily offers quotes upon inquiry, and the final price will be based on the formal quote provided by sales team.