Shipping & Ordering Information

Shen Guang Long operates on a consultation-based quotation and private transaction model. The website primarily serves for brand display, product descriptions, specification inquiries, and lead generation, and does not currently support PayPal or online payments.

Purchase Consultation Process

  1. Browse product pages to understand product direction, images, specifications, and applicable scenarios.
  2. Submit your inquiry via form, LINE, WhatsApp, or Email.
  3. sales team will confirm product model, quantity, stock, accessories, engraving requirements, and delivery region.
  4. sales team will provide an official quotation, payment instructions, and estimated shipping schedule.
  5. After confirmation by the customer, complete payment according to sales team instructions.
  6. After order confirmation, arrange packaging, shipping, and logistics notification.

Shipping Information

Shipping methods, estimated timelines, and shipping fee rules need to be confirmed based on the product model, quantity, package dimensions, and recipient region. sales team will confirm the shipping solution along with the official quotation.

Factors Affecting Shipping Quotation

  • Product model and purchase quantity
  • Packaging method, and whether it includes a gift box
  • Whether accessories such as sword bags, tassels, or cleaning cloths are required
  • Whether engraving services are required
  • Recipient city, region, and current logistics channels

Payment Information

The website does not directly support PayPal or online checkout. The specific payee, payment method, and whether a deposit or full payment is accepted will be separately explained by sales team during the quotation process.

Returns, Exchanges, and After-Sales Service

Returns, exchanges, after-sales processing, and rules for unusual cases need to be confirmed based on the product status, customization details, shipping conditions, and customer location. For orders involving engraving, customized configurations, or special packaging, the after-sales rules may differ.

Important Reminder

Product images, specifications, and accessory information displayed on the website are for reference during consultation. The final price, stock, complimentary items, engraving, delivery, and payment arrangements are subject to manual confirmation by sales team.