Inquiry, Quotation, and direct consultation Payment Process

Understand the complete process from submitting product requests, sales team confirmation, quotation, to direct consultation payment and delivery. This site does not primarily use automated on-site transactions, but instead provides one-on-one exclusive service for customers in Taiwan.

I. Why choose the inquiry and quotation process?

This site does not use automated on-site transactions as its main process. Instead, it adopts an exclusive service model of inquiry → quotation → direct consultation communication → payment and delivery.

Why is it designed this way? Tai Chi swords are different from ordinary daily necessities – they involve multiple variables such as size matching, weight selection, material preference, and hardness requirements. Each customer's physical condition and usage scenario are unique. Through a one-on-one inquiry and quotation process, sales team can precisely match you with the most suitable sword, avoiding the regret of "buying the wrong size or choosing the wrong weight."

Shen Guang Long Sword Workshop is a century-old sword manufacturing enterprise in Longquan City, Zhejiang Province, founded by Shen Tingzhang in the 20th year of Guangxu (1894) in the Qing Dynasty. The workshop is famous for forging traditional Longquan swords, and its forging techniques were included in the first batch of national intangible cultural heritage list in 2007. The inheritance of a century of craftsmanship is reflected in the details of each sword – and this meticulousness also requires careful communication to be delivered to you.

Complete process at a glance:

Submit Inquiry → sales team Checks Specifications and Inventory → Written Quotation → Mutual Confirmation → direct consultation Payment → Arrange Delivery

Each step is explained in detail below.

Step One: Submit an Inquiry

What information needs to be provided?

To allow sales team to accurately match you, please provide as much of the following information as possible when submitting an inquiry:

1. Product Request: The sword model you are interested in (e.g., model, material)
2. Quantity: Personal use or group order
3. Purpose: Daily morning practice / competition training / routine performance / group order
4. Personal Conditions: Height, arm length (if any), current practice level (beginner / advanced)
5. Coach's Requirements: Does the coach have specific specification recommendations (e.g., size, weight)?
6. Taiwan Delivery Region: County and area (affects shipping costs and delivery time)
7. Contact Method: LINE ID, WhatsApp, or Email (choose one)

Submission Channels

You can submit an inquiry through any of the following channels:

• Website Contact Form: Fill out and submit, sales team will reply within 24 hours
• Official LINE/Whatsapp: Add as a friend and send your request directly
• Email: Send to the official email address
  

Important Reminder

⚠️Submitting an inquiry does not mean an order has been placed. An inquiry is only a request submission stage; an order is only placed after both parties confirm the quotation details.

Step Two: sales team Review

Upon receiving the inquiry, sales team will perform the following review tasks:

1. Specification Verification

Based on your provided height, arm length, practice level, and usage scenario, we will compare with the product size chart and recommend the most suitable sword model and specifications.

2. Inventory Confirmation

Confirm whether the model, size, and quantity you need are in stock. If not in stock, we will inform you of the estimated delivery date.

3. Packaging Assessment

Tai Chi swords are long items and need to be properly packaged in a rectangular carton, with air cushions and buffer materials filling the gaps inside the box to protect the sword body and sheath. sales team will confirm whether the packaging method meets cross-border shipping requirements.

4. After-sales Scope Confirmation

Confirm the scope of after-sales service, such as warranty coverage and return/exchange conditions, to ensure clarity of both parties' rights.

Step Three: Written Quotation

After sales team review, a formal written quotation will be provided, including:

Item	Description
Product Details	Model, specifications, quantity, unit price
Subtotal	Total product amount
Packaging Fee	If special packaging is required
Total Amount	Final quote including all fees
Quotation Validity Period	Effective and expiration dates of the quotation
After-sales Service Terms	Warranty, return/exchange, etc.

💡A professional quote makes all costs transparent and open, so you don't have to worry about hidden fees.

Step Four: Mutual Confirmation

Upon receiving the quotation, please carefully verify the following:

• ✅ Whether the product specifications match your requirements
• ✅ Whether the quantity is correct
• ✅ Whether the total amount is within your budget
• ✅ Whether the delivery region and timeliness are acceptable
• ✅ Whether the after-sales terms are clear

If you have any questions or need adjustments, please feel free to communicate with sales team. The order will be placed only after both parties confirm everything is correct.

Step Five: direct consultation Payment

This site uses direct consultation payment, completing transactions through channels you are familiar with and trust:

📌Please note: All payment instructions are sent through official channels. If you have any doubts, please verify with sales team first and do not trust payment requests from unofficial channels.

Step Six: Arrange Delivery

After payment is completed, sales team will immediately arrange shipment:

Delivery Scope

• Delivery available to all counties and cities on Taiwan's main island
• Delivery time may be extended for some remote areas
  

Delivery Tracking

A logistics tracking number will be provided after shipment, allowing you to check the delivery status at any time.

II. How to Identify Official Contact?

To ensure the security of your transaction, please pay attention to the following identification points:

✅ Official Channels

This site only conducts official communication through the following channels:

• The LINE ID published on the official website
• The WhatsApp number published on the official website
• The Email address published on the official website

⚠️ Fraud Prevention Reminder

• This site will not actively contact you through unofficial channels
• This site will not ask you to transfer funds to an unofficial account
• If you have any doubts, please stop the operation and confirm with sales team through official channels

IV. Frequently Asked Questions (FAQ)

Q1: Does submitting an inquiry mean placing an order?

No. Submitting an inquiry only means you have expressed a need, and does not mean an order has been placed. An order is only placed after sales team provides a quotation and both parties confirm it is correct.

Q2: Why can't I check out directly on the website?

Tai Chi swords involve multiple personalized variables such as size, weight, material, and hardness, and each customer's needs are different. Through the inquiry and quotation process, sales team can accurately match you with the most suitable sword, avoiding purchasing the wrong specifications.

Q3: How long does it take to get a quote?

Generally, a quote is completed within 24 hours. In special circumstances (such as requiring time to confirm inventory), sales team will proactively inform you of the estimated time.

Q4: Does the quote include all fees?

Yes. The written quotation will clearly list all fees, including product amount and packaging fees, giving you a clear understanding without worrying about hidden costs.

Q5: What if the information is incomplete?

Submit the information you have, and sales team will contact you to complete it. You can start by providing basic requirements (such as purpose, height), and sales team will guide you to provide more details to help match the most suitable sword.

 

The inquiry, quotation, and direct consultation payment process may seem to involve more steps than a one-click order, but behind this is our attention to every customer – we hope that what you receive is not just a sword, but a sword that is truly suitable for you.

For a hundred years, Shen Guang Long, with craftsmanship passed down through generations. From an iron shop in the Guangxu era to today's venerable Chinese brand, we have always believed that: a good sword deserves careful communication, and good service deserves patient waiting.

If you have any purchasing questions, please feel free to submit an inquiry through official channels, and we will provide you with the most professional advice and service.